Question 1

The app crashes or freezes — what can I do?

Accepted Answer

Close the app completely and restart it, check the App Store for an update, and make sure your operating system is current. If that does not help, email support@ryvion.de with your device model, iOS version and what you were doing — that helps us reproduce the problem.

Question 2

An AI feature is not responding

Accepted Answer

First check your internet connection, since AI requests are processed online. Also check whether your trial allowance for that feature is already used up — in Free and Pro it is available only once per feature. If the problem persists, contact support@ryvion.de.

Question 3

My data is missing on my second device

Accepted Answer

Make sure you are signed in with the same account on both devices and that both have an internet connection. Your data lives in your account, not only locally on the device. Note that the shopping list is deliberately not stored on our servers and therefore does not sync across devices.

Question 4

I am not receiving notifications

Accepted Answer

Push notifications require that you allowed them in your operating system’s permission dialog. Check your device’s notification settings for Ryvion. You can revoke the permission there at any time.

Question 5

My subscription is not recognised in the app

Accepted Answer

Make sure you are signed in to the app with the same account you used at purchase and that your device uses the same Apple ID. Restarting the app or restoring purchases in the App Store often helps. If the plan stays locked, contact support@ryvion.de with your transaction reference.

Question 6

How do I report a bug?

Accepted Answer

Email support@ryvion.de and describe as precisely as you can what happened, what you expected and how to trigger the problem. Screenshots, your device model and iOS version help too. We usually reply within 48 hours.

Technical issues